Tenants' Frequently Asked Questions

IMPORTANT: If you are asked by any landlord to make payment by Western Union money transfer, DON'T! Please report the property to us.

What is RentFair?

RentFair is all you need to rent a property in the UK. You deal direct with the private landlord who owns the property. No agents. No expensive commissions. Our service is FREE to tenants. We are not a letting agency and do not represent either landlords or tenants. We aim to act impartially and to be fair to all our members.

Dealing directly with the landlord has many advantages: there are no third party fees to pay, repairs and maintenance can often be arranged more quickly and building a relationship of trust with your landlord can have significant benefits if you plan to stay in the property long-term.

Why Register?

• By becoming a member, you can contact any landlord anonymously through our secure messaging service (just click “contact landlord” next to the property details)
• As a member, you can set up email alerts. We'll email you instantly a new property is added to the site which matches your search criteria

What if I want to view the property?

If you find a property advertised that you like and you want to view it, you can contact the landlord direct and arrange a viewing. Contact information is provided on the property details panel for each property. Most landlords provide a telephone number and email. Alternatively, you can contact the landlord anonymously by clicking on the "contact the landlord" button next to the property you'd like to view and sending the landlord a message (you need to be a member to use the messaging service).

If you do wish to view a property, we recommend that you take sensible precautions. Let a friend know where you are going and never attend viewings alone.

How much does it cost?

RentFair makes no charges to tenants. Our service is entirely free to you.

Privacy and Security

RentFair takes your confidentiality and security seriously. We are registered under the Data Protection Act and your personal details will not be released to third parties without your consent. Should you wish to rent a property through the site it may be sometimes be necessary to release certain details to credit reference agencies and, of course, to the landlord. We recommend that you read our Terms and Conditions for full details or contact us if you require further information.

Questions answered? Then start your property search now