Tenants' Frequently Asked Questions

IMPORTANT: If you are asked by any landlord to make payment by Western Union or similar money transfer service, DON'T! Please report the property to us. Do not pay anything until you have viewed the property and are satisfied that the person showing you around is genuine. Read our article on Western Union scams and how to detect them here.

What is RentFair?

RentFair is all you need to find a houe, flat or room to rent in the UK. We provide high quality property listings, with superior search functionality to help you find the property that best meets your needs. We pride ourselves on our transparent no-nonsense approach to renting and letting property. We make no charges to tenants..

Most properties are posted directly onto RentFair by private landlords, whose contact information will be displayed below the property description. You deal direct with the private landlord who owns the property. No agents. No fees. Just call or email the landlord for further information or to arrange a viewing.

Where RentFair properties are advertised by letting agents, our policy states that all charges made to tenants (for referencing, administration etc) must be clearly displayed on the advert. You will find this information in the box at the bottom left of the property details.

We are not a letting agency and do not represent either landlords or tenants. We aim to act impartially and to be fair to all our members.

What's so good about dealing direct with the landlord?

Dealing directly with the landlord has many advantages: there are no third party fees to pay, repairs and maintenance can often be arranged more quickly and building a relationship of trust with your landlord can have significant benefits if you plan to stay in the property long-term.

Why Register with RentFair?

  • By becoming a member, you can contact any landlord or agent anonymously through our secure messaging service (just click “contact landlord” next to the property details)
  • As a member, you can set up email alerts. We'll email you instantly a new property is added to the site which matches your search criteria

What if I want to view the property?

If you find a property advertised that you like and you want to view it, you can contact the landlord or agent direct and arrange a viewing. Contact information is provided on the property details panel for each property. Most landlords provide a telephone number and email. Alternatively, you can contact the landlord anonymously by clicking on the "contact the landlord" button next to the property you'd like to view and sending the landlord a message (you need to be a member to use the messaging service). Agents provide a phone number.

If you do wish to view a property, we recommend that you take sensible precautions. Let a friend know where you are going and never attend viewings alone.

The Landlord's phone number is not displayed

Some advertisers do not wish their phone number to be displayed publicly. Usually, this is because they want to avoid cold calling by letting agents who want to let the property for them.

Where a phone number is not displayed, you may be able to email the landlord. Click 'email landlord direct' in the contact information section of the ad, or hover over that link to view the landlord's email address. Where no email is provided, you can contact the landlord by registering with us and sending a message through RentFair. Simply register with us, then click the 'send message via RentFair' option on the property ad.

How much does it cost?

RentFair makes no charges to tenants. Our service is entirely free to you. Where an agent charges fees to prospective tenants (for referencing, administration etc) these will be clearly displayed on the property advert. Look for the box in the bottom left of the page. Our aim is to be open and transparent. If agent charges are not correctly displayed, please let us know.

What does the law say about Tenancy Deposits?

If a landlord takes a deposit from you, he/she must protect it in one of the Governments approved Deposit Schemes. The schemes provide a free resolution service in the event of a dispute. The Landlord can face strict penalties for failure to comply. Read our full article on Tenancy Deposits here.

Privacy and Security

RentFair takes your confidentiality and security seriously. We are registered under the Data Protection Act and your personal details will not be released to third parties without your consent. Please see our Privacy Policy for full details of how we hold your data.

Questions answered? Then start your property search now