protests against letting agents in HaringeyLetting agents were the subject of protests across London last weekend, causing some to shut their offices for the day, whilst Foxtons in Brixton hired private security guards as a precaution.

Dozens of angry demonstrators gathered outside the Foxtons office, claiming that they were being priced out of the area by gentrification, encouraged by letting agents charging “extortionate” fees. It is not the first time that the branch, which only opened in March, has been the subject of protests. The office was given a “worst letting agent” award by the protesters.

The activists now appear to be getting more organised. The scenes on Saturday were part of a day of co-ordinated action across London.

In Upper Street, Islington, members of a coalition calling themselves London Renters – dressed up as Monopoly characters and invited members of the public to play “Housing Crisis Chance” and compete for a flat in East London.

In Haringey, protesters dressed-up as “Community Housing Inspectors”, wearing high visibility jackets. They had previously “inspected” local letting agents in October 2012, claiming to have uncovered high rents, high fees and lack of secure tenancies.  The “inspectors” carried out a “re-inspection” on Saturday to find out if their demands for change had been met.  They served “Cease and Desist” notices on 8 letting agents which they claimed were engaging in greedy and anti-social practices:  Wilkinson Byrne, Easy Properties Ltd, A1 Estates, Hane Estates, Kings Lettings, Winkworth, Bairstow Eve and Brian Thomas.  The self-styled inspectors then cordoned off the offices with tape, declaring them to be crime scenes and handed out leaflets to passers-by.

Protests against letting agents have been gathering momentum in recent months.  The key demands include an outlawing of agent fees charged to tenants (following the example of Scotland), an end to discrimination against people on housing benefit and for letting agents to stop encouraging landlords to drive up rents to unaffordable levels.

Heather Kennedy, of campaign group Digs, part of London Renters, said “Our message to letting agents is that private tenants have had enough.  Right across the country private tenants groups are springing up, demanding an end to the destructive impact of letting agents on the housing market.”

We call on letting agents and MPs to follow the example of Scotland by scrapping rip-off fees. And we must remove the totally unacceptable discrimination which bars housing benefit tenants from accessing a home in the private rented sector. This has a devastating human cost, particularly because social housing and home ownership are simply not an option for many Londoners”

The protesters have vowed to continue to inspect and monitor letting agents and have said that Saturday’s action was just the start of a series of planned demonstrations and events across the capital.

 
Your Move in breach of Advertising rules

Your Move: in breach

Letting agents have been ordered to disclose their fees upfront when they market rental properties.

In a landmark ruling earlier this month, the Advertising Standards Authority ruled that agents would be in breach of advertising rules if they did not clearly display on any property advert what compulsory fees they charge in letting a property. Guy Parker, chief executive of the ASA, said: “Hidden fees are not only unfair, they hit those who are struggling hardest. Our ruling today makes it clear that letting agents need to get their houses in order and treat potential tenants fairly.  Renting a property is a significant commitment.  And for those who are new to the rental market, like students, navigating it can be particularly difficult.  That’s why the ASA is clamping down on letting agents who hide fees.”

The ruling was against Your Move, but applies by implication to all letting agents. The complaint related to the agent’s ads for rental properties on RightMove. The ASA told Your Move to ensure that their ads made clear when non-optional fees and charges, that could not be calculated in advance, were excluded from quoted prices, and to provide enough information to allow the consumer to establish easily how further charges would be calculated.

Most agents are still ignoring the ruling

A quick check on Rightmove and Zoopla today suggests that most agents are still not complying with the ruling. Rightmove has added a disclaimer stating “Administration fees may apply when renting a property in England, Wales or Northern Ireland.  For more details, please contact the agent”  and Zoopla has added a note “Tenant fees may apply. Details available on request from agent”.  In our small (unscientific) sample, however, we did not find any agent ads making reference to fees with the exception, unsurprisingly, of Your Move.

Blowing our own Trumpet.

RentFair has always insisted that letting agents advertising with us clearly display any fees charged to tenants and we welcome the ASA ruling.  You will find fee information in the box at the bottom of every RentFair ad where the advertising is a letting agent.  For example, The Property Tree, an agent based in North London, states “£35 admin fee per applicant”.  You can’t get clearer than that.

 

Tips for tenants renting a new homeWith more people renting than ever before, we advise on some of the issues prospective tenants should consider before signing on the dotted line…

Once upon a time, renting in the private sector was dominated by two types of tenant: (a) students and (b) so-called “young professionals”, renting for a year or two before getting their foot on the housing ladder. It was rare to find families with children renting privately.

That is no longer the case. Britain is becoming a nation of renters and recent research indicates that about 8.5 million people now rent privately and that a third of those are families with children. The consequence is that many tenants now see the property they live in not as a short term solution while they save for a deposit, but as a long-term home, somewhere they may live in for years. Renting is becoming the norm. Against this background, we set out 5 key questions that anyone embarking on renting a property should ask themselves.

1.What are the Landlord’s long term plans for the property?

…and do they fit in with your own. If you have a family, you may well be looking to stay in the property for years rather than a few months. Even without children, you may be looking for a long term home.  Do not assume that the Landlord will also be thinking in the long term. The fact is that many private landlords, particularly those with larger properties, are often in the renting business for the short-term.   They may never have intended to be landlords at all. Unable to sell their house for a price they can live with, they have decided to let it out until the property market improves.  As soon as the market picks up, these “accidental landlords” will be looking to sell-up and release their cash.

Alternatively, the landlord may have short-term employment abroad, or may have taken that long-awaited 12 month sabbatical, fully intending to return to their property thereafter.  That would give you 12 months at the most before you have to look for somewhere else to live. If that suits you, fine. If not, make sure that you find out before you sign the lease.

If you are signing a standard Assured Shorthold Tenancy – as almost everyone does – then you must be aware that the landlord can end the tenancy on only 2 months’ notice after the expiry of the initial fixed period. In many cases, you may be given “notice” at the start of the tenancy, meaning that when it expires, you will be expected to leave unless an extension is agreed.  Often that means you could be looking for somewhere else to live after only 12 months.

It is essential that before signing the lease, prospective tenants make a few enquiries as to the landlord’s intentions.  Are they letting out their home because they have been unable to sell, or are they a professional landlord with a portfolio of properties.  If the latter, it is much more likely that they will agree to a longer term let.

If you think that 2 months’ notice is too short, don’t be afraid to ask for a longer notice period as part of the lease negotiations. Your landlord may not always agree but, given the right incentives (perhaps if you also agree to give a longer notice period when you leave), a deal may be struck. Similarly, most leases will be for an initial period of 12 months. If you think that you want to stay long term, ask for a longer period when you sign up. If the landlord refuses, you might question why.

2. Can you make the place your own?

Many standard tenancy agreements will contain detailed lists of things a tenant is not permitted to do. You can usually find these in the “Tenant’s Covenants” section of the tenancy. Check these through with a fine toothed comb. Are you OK with the fact that you can not fit a satellite dish to the outside of the building or is a life without Sky unthinkable? Are you allowed to re-paint that ghastly green wall in the main bedroom? Can you put up additional shelves for all those books you will be bringing?  Can you put picture hooks in the walls (some leases will expressly prohibit this)? Can you hang washing over the radiators (another common prohibition)?

Most landlords and letting agents will reel off the same standard form agreement whenever they let the property. They may not themselves even be aware of the ‘dos and don’ts’ in the document. Read through them before you sign the lease and highlight any you are not happy with. There is a reasonable chance that the landlord will agree to remove the more pedantic clauses if you explain your reasoning. Once you have signed the lease, however, you have little further bargaining power.

3. Check the Inventory!

By law all tenancy deposits have to be protected in one of the government’s approved schemes.  So the good news is landlords can not refuse to return the deposit for spurious reasons as sometimes happened in the past. And any dispute that can not be settled will usually be referred to arbitration under the deposit scheme rules. That is where an inventory comes in, for without a detailed inventory it will be impossible to prove that the red wine stain on the carpet was already there when you moved in, or that the towel rail in the bathroom was already hanging off the wall.

In many cases, the landlord or agent will arrange for a professional inventory clerk to check the property at the start and end of the lease, with both landlord and tenant signing the initial inventory to indicate their agreement with it. It is usual for one party to pay for the check-in inventory and the other to pay the check out at the end of the tenancy. Professional inventories can be relatively expensive but you may have difficulty proving existing damage without one.

If the landlord or agent does not arrange for an inventory, we strongly advise you to check the property yourself when you move in and note down every item that is damaged, marked or worn, taking photographs wherever possible. Preferably then share your findings with the landlord. There may be many other things to think about when you move in to your new home, but ignore these checks at your peril.

4.Who do you contact if there is a problem?

This may seem obvious but, particularly when you are renting the property through a letting agent, it is important that you know who you should call if there is a problem or if something needs repairing. If the property is being managed by an agent, we strongly suggest that you also obtain contact details for the landlord: some agents can be very slow at dealing with repairs, as they generally make no additional money from doing so and therefore have very little incentive to prioritise your broken boiler or leaking drain.  This can be extremely frustrating and having direct access to the landlord can often help speed things up.

If the property is being let directly through the landlord, make sure that you have full contact details and, preferably, a second contact if the landlord should be unreachable for some reason.

5. Neighbours.  Everybody needs good neighbours.

If you are buying a house, most people would think to ask about the neighbours. Strangely, when people rent a property they don’t usually consider this.

If your neighbour upstairs has a dog that won’t stop barking, it is better that you know that before you decide to move in. If the couple next door work shifts and are totally opposed to any kind of late night noise, then you may soon fall out with them if you intend to have regular parties. That may be something you decide you can live with. But forewarned is forearmed and information is power. So ask. If possible, such questions are best directed at the outgoing tenants rather than landlords or agents.  They have actually lived in the property and are also most likely to give you an honest answer.

Don’t be afraid to ask to meet the outgoing tenants, particularly if you are thinking of renting the place long term.

Happy renting!

 

Shelter's campaign against letting agent chargesHousing Charity Shelter is launching a campaign to outlaw charges made to tenants by letting agents in England.  Such charges are now illegal in Scotland and a well-organised campaign by Shelter is widely credited with the change in law north of the border.

Under the slogan “Letting Away with It” Shelter invites visitors to its website to share their bad experiences of letting agents.  Comments are invited from both landlords and tenants. It is not clear from their website whether they will also accept favourable comments about agents but we suggest that anyone with a view – good or bad – should take part in the charity’s online survey. The charity quotes a recent YouGov poll in which one in four British people allegedly said they had been ripped off by a letting agent.

Agents are reacting angrily to the campaign.  Estate Agent Today reports that The Estate Agency Foundation, an industry charity dedicated to helping homeless people, has stopped any further donations to Shelter, citing the charity’s stance on agent fees.  Last year it gave £20,000 to the charity.

Meanwhile, local councils have also put the boot in to agents, accusing them of charging extortionate fees and making private rented housing inaccessible to many on low incomes.  Providing evidence to a parliamentary Select Committee this week, the Local Government Association accused agents of exacerbating the housing crisis by charging disproportionate upfront fees.  Councils are concerned that many families waiting for social housing are unable to rent privately because of “excessive” letting agent fees and “dishonest landlords”.  Cllr Tony Newman said “We’ve heard stories of some letting agents charging hundreds of pounds just to carry out basic credit and reference checks.  For people in the early stages of their career and on relatively low incomes, this can prove a stretch too far.”

Local councils in some areas have started acting as agents themselves to help out people looking to rent.  Councils in Derbyshire have formed the Decent and Safe Homes local letting agency with the aim of matching up referenced tenants with trusted landlords.

At RentFair, we believe transparency is the best approach.  Where an agent advertises a property on RentFair, they are required to state what fees, if any, they charge to prospective tenants.  You can find this information below the property description on any property advertised by a letting agent on this site.

 

Ed Milliband SpeechCome on, Ed. Rogue Landlords? Not that old cliche.

In a speech to the Fabian Society on Saturday, Ed Milliband set out his vision for the private rented sector in England should Labour win the next election. Ironically for a speech about bringing society together in One Nation, the Labour Leader’s plans seem surprisingly divisive with aggressive talk of cracking down on so-called rogue landlords and rip-off letting agents.

The Labour plans include a “National Register” of landlords with greater powers for local authorities to, as Mr Milliband put it, “root out and strike off the rogues”. Labour will “stop families being ripped-off by letting agents” and will “end the confusing, inconsistent fees and charges in the private rented sector”. Perhaps of greatest significance is the pledge to bring greater security to families who rent by encouraging the adoption by landlords of longer term tenancies.

The policy announcements come out of a recently published Labour party Policy Review document on the Private Rented Sector. The document points out that around 8.5 million people in England now rent privately and that nearly a third of households in the private rented sector are families with children. The review highlights the fact that the English model of Assured Shorthold Tenancies lasting usually for no more than 12 months provides very little security to tenants. This can be particularly disruptive to families with children, where it may sometimes be necessary for children to change schools  at short notice when they are given notice on their accommodation. The review raises the possibility of offering tax incentives to landlords who offer longer term tenancies.

A further review paper, yet to be published, will look at how to drive up standards across the sector. Expect this to contain further detail on the National Register and more references to those rogue landlords.

 

RentFair Says…

Short term tenancies are clearly a problem that needs to be addressed.  With home ownership out of reach for many, renting is becoming the norm. The private rented sector has stepped up to meet that demand but it can not be acceptable for a family with children in local schools to be offered a maximum 12 month lease, with just two months’ notice to leave the property. The situation is complex:  many lenders insist on short-term tenancies and there is a balance to be struck between flexibility and security. Going back to the old days of rent controls and sitting tenants will scare off would-be landlords and lenders;  introducing a culture where tenants and landlords are free to agree longer leases with greater security must be the way forward. And if landlords are to have their properties tied up for longer, they should be given an incentive for doing so.

We have less time for some of Mr Milliband’s other ideas. There will always be so-called “rogue landlords”, just as there are rogue builders, rogue car dealers and rogue bankers; introducing more regulation in the form of a National Register will not help and we have made clear our views on landlord licensing. Demonising landlords and letting agents may be popular with Mr Milliband’s audience but a more co-operative and grown-up approach would surely work to everyone’s benefit.

Update

Labour lost a House of Commons bid to regulate private landlords and letting agents and to give tenants longer tenancies, on Wednesday (23 January 2013).  The motion, supported strongly by Housing Charity Shelter, by 292 votes to 225.  A government amendment stating that the Government “supports action to be taken against the small minority of rogue landlords, without burdening the whole sector” was passed.  More commentary on the debate in this article.

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